Lauren wrote:What will happen if Ken dies tomorrow? Will everyone still buy his products? And, will his product still be in production? All of you complainers should enjoy the ride. Here's a man that took a life journey just to make things a little brighter for everyone. Please, find me one person in the forum who has talked to Ken in the last 30 days to determine the issues with quality control. Those who know are not talking or Ken is not telling. Picks are a dime a dozen to any locksmith. Every brand breaks or will eventually fail. Can we just get off this horse? I can complain about Wal-Mart all day long. Sorry, Wal-Mart associates. Still, someone will jump on the band wagon and respond. Not every pick profile will hold up. The Pagoda profile is relatively new to Peterson. It was an attempt to bring something "more" to the Peterson fellowship. Some things work and some things fail. Nevertheless, Peterson will undergo many more change. The company's future rests on merits of one man.
I read that repeatedly trying to make sense of the circuitous logic. I think I understand the point, as specious as it is.
"
Here's a man that took a life journey just to make things a little brighter for everyone.", that's laying it on a bit
thick. He's a business owner that sells lock tools, not Gandhi or MLK. I'm sure he's a good guy, but making him sound like a saint for running his business is a bit of a stretch
And, he's free to run his business as he feels appropriate. If market factors dictate that he needs to cut corners to maintain a price point or profitability, he can adapt however he wants, outsource, raise prices, or even walk away. The issue is that he's still got a premium product pricing, but is losing the premium product quality (in SOME circumstances). The Chinese made stuff can be good (you REAAAALY need to hunt those sites) at a fraction of the cost, and when it turns out to be crap it didn't cost 8 dollars a pick.
If you want to continue your WALMART example. What is happening is more like seeing Neiman Marcus on the doors, getting WALMART product, and then paying a Neiman Marcus bill at the cash. While I have no right to complain about low quality at a Walmart, I damn-well do if something USED to have a reputation for quality and acts like nothing has changed. Peterson is not supposed to be down there with GOSO or KLOM quality control, ....
Pagoda that you mention isn't a Peterson pick, SouthOrd uses that term. Peterson calls their bogota rip-off the 'bogie". I say rip off, and Rai(mundo) can correct me, but I don't see ANY accreditation for the design. Sparrow's call's theirs a triple peak, SouthOrd chose a name that could be confused with bogota, Peterson uses Bogie. Which is the most blatant example of admitting the original source. Same crime, but more brazen. MAYBE!!!!! JUST MAYBE!!!! if Peterson had worked with Raimundo they could have gleaned some information from the trial and error he put into the design, instead of just trying to copy the design that is now being apologized for. So you say shit happens in one sentence and that this is a teething issue with a new design in another?
We know that picks break, shit happens. A life-time warranty on a pick would be stupid. Nobody is asking for that. But when things do go wrong a proper customer service model doesn't say, "When we get the same complaint enough times, then we'll worry about it" in reference to the broken pick
Lauren, this isn't about being angry with Peterson, like the classic parental line, "I'm not angry, just disappointed.", these people are disappointed It looks like there have been some changes to the company, and I understand that some of it may be difficulty with suppliers or whatever items beyond Ken's control. Nobody would seriously complain about GOSO or KLOM quality issues because we know that it's chinese crap. But when we see the name that we view as representing quality slowly deteriorate it's good standing, it's unsettling.
I'm very open minded about stuff. When I get something defective from a company, my first thought isn't to raise hell. Sometimes it's a fluke, like the guy working the press was going through a break-up, hungvover or had a death in the family. I just happen to get the product from that one bad day, a fluke. It's not the defective product that forms my opinion, it's how the company reacts to it. Even a pat "Thank you for your input, we are looking into it, but can't offer any solution at this moment...." is better than nothing
It's not about the product it's about the reputation.