Thanks again.
He did not manipulate the lock, just describe it.
In order to see into or insert a shim/wire into the change key hole you either have to know the combination or drill a hole (destructive) entry.
I have heard about the so called vulnerability using a very fine wire but have never seen/heard a description of it.
BTW, I have one and it doesn't matter what way you spin the dial to set it up for the combination to be dialed. You can spin the dial 4 times left or right. Also you can dial in the combination left or right.
Check out the patents. The fence is nowhere near the wheel pack until you dial 0 and pull the shackle. It's a brilliant design.
Cheers.