Kwikset Smartkey
"Our smartkey failed this evening. We locked both deadbolt and door as we left, came home to locked out. I called kwikset and after working with them on the phone trying to wiggle the key to the 1/4 turn position to try and get it to the learn position – nothing worked. The customer support person said since we had keys duplicated using the grinding method instead of having a locksmith stamp them out the keys had made the cams in the lock out of alignment. I asked CS how we will get in if we are on the OUTSIDE wanting in and he said we would have to either find another way in or drill out the cylinder. They are sending a replacement cylinder. No thanks – I don’t want to take the chance."
Sure I figure if the machine isn't calibrated I figure it won't set to a pin depth that isn't a depth, but an excuse like this is really misleading. I came across a website a minute ago that has tons of pissed of consumers, http://www.dannylipford.com/re-key-your-locks-with-kwikset-smartkey/ Some of these are just plain funny, but all in all there the same thing over and over again. We have a couple of Schlage SecureKey on the business where I work and so far so good, no problems at all, but I wonder just how long they are going to last as well. I am beginning to think that a plain old style pin tumbler system in a decent brand is still just the way to go.