Thu Jun 18, 2009 2:35 am by GutterClown
The reason you couldn't unlock it is because the cylinder has a thumbturn.
These use a sliding hub \ two-way cam system. When no key is inserted, the key cylinder disengages from the thumbturn cylinder. When the key is inserted, it pushes the hub though the cam, engaging the key cylinder.
This is why, if you turn the thumbturn, the key cylinder doesn't turn. But if you insert a key, and turn it, the thumbturn turns also.
What you need to do when you've picked these, is insert a rod, tention tool, or piece of firm wire into the keyway, right to the back and push. The hub is spring-loaded, so if you release pressure it will disengage.
While holding pressure on it, turn the cylinder as usual, the lock should operate.