Today, I received my most recent order and I could not believe my eyes. I am so disappointed to the point that it is upsetting and worry that my favorite pick company, which I viewed as being on top of the market, is going to the bottom.
I will start with the handles, looks like either the mold is very old or they stopped handle finishing because it has extra plastic all around which will need to be cut and risk cutting into the handle. The gem and hook in govt steel that I got, have handles that feel like someone grabbed them hot out the mold with their fingers and squeezed them. There are indents on both sides. Perhaps they started to use less plastic hoping the space would be filled with air but when it cooled the air did too. The molding also has extra plastic all around which will need to be cut off.
Moving on to the metal, you can forget the V finish I described above, just hope the cuts come out straight. One of them feels like waves. The final finish is now exactly like all of the other picks on the market and require lots of sanding and material removal to break the sharp edges. I’m hoping with all of the budget cuts, they have not changed their formula for the "govt steel".
These discoveries were insult to injury because I ordered them 11/23, 2 day shipping meant they would arrive 11/27 when my office is closed due to Holiday. Both Friday and Saturday I went on a mission to hunting down my mail carrier but that was time wasted. Order arrived today and guess what… they also messed up and sent me the wrong pick.
Very upsetting but the customer service didn’t get cut. Just called about the wrong pick. Turns out it was a bad/wrong batch and they are shipping me the right pick and let me keep the wrong one.