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Part identification help

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km27

Newbie

Posts: 9

Joined: Wed Jun 26, 2019 7:14 pm

Post Sun Sep 15, 2019 4:49 pm

Part identification help

Long story, but I'm trying to repair the handle of a stack-on safe (if it weren't very securely attached to the wall/floor I wouldn't be bothering, trust me). Anyone know what this part is, and hopefully where to find a new one? Thanks!

Image
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jharveee

Prolific Poster

Posts: 979

Joined: Thu Aug 22, 2013 3:14 pm

Location: San Marcos, Ca.

Post Sun Sep 15, 2019 11:48 pm

Re: Part identification help

Stack-on customer service: "You can reach us at 702-331-8033 during normal business hours."
I would call their customer service to see where to E-mail your picture of the part. Looks like a handle driver cam??
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km27

Newbie

Posts: 9

Joined: Wed Jun 26, 2019 7:14 pm

Post Wed Sep 18, 2019 1:56 am

Re: Part identification help

jharveee wrote:Stack-on customer service: "You can reach us at 702-331-8033 during normal business hours."
I would call their customer service to see where to E-mail your picture of the part. Looks like a handle driver cam??


I've called them a couple times. They haven't been much help. They've said they can't sell parts, it's an old safe they don't make anymore, and the emails I've sent in haven't been answered. :-/
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safecracker33

Familiar Face

Posts: 80

Joined: Sat Mar 17, 2018 9:15 pm

Post Wed Sep 18, 2019 4:11 pm

Re: Part identification help

Is it just that the pin has come loose in the cam?
If so sometimes you can clamp the pin in a vice and peen it over from the back with a hammer to spread the pin into the hole in the cam. if not can you get someone to weld it back in place?
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jharveee

Prolific Poster

Posts: 979

Joined: Thu Aug 22, 2013 3:14 pm

Location: San Marcos, Ca.

Post Thu Sep 19, 2019 12:23 pm

Re: Part identification help

That's a great idea, to fix the part. Or make a new one your self. Maybe knock the old pin out and replace with a carriage bolt and nut?
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madsamurai

User avatar

Active Member

Posts: 332

Joined: Wed Jan 04, 2017 4:13 am

Location: Germantown, Ohio

Post Mon Dec 16, 2019 5:04 pm

Re: Part identification help

They don't make words bad enough to describe Stack-on customer service... we sell stack-on where I work, and if we need replacement parts it often takes 8-10 months of nagging and yelling before we'll get them. Also, they'll tell you straight up you've already voided your warranty by taking the broken part out. I got a 10-gun safe for $50 because they couldn't provide a working combination for it based on the serial number, and each time we called they gave a different combination sequence for the same serial, so it sat in the way in the receiving area for over a year before I made them an offer to get it out of there. To make matters worse, they outsourced their customer service department to Mexico a year or two ago, and language became a real problem.

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